Troubleshooting

Wallet not connecting

Refresh page, ensure wallet unlocked, try different browser

Wrong network

Switch to Hyperliquid network in wallet settings

Order rejected

Check balance, verify margin requirements, reduce leverage

Order not filling

Check limit price, consider market order, verify liquidity

Deposit not showing

Wait 15-20 min, check bridge status, verify on explorer

Withdrawal failed

Ensure no positions using funds, check gas, try smaller amount

Slow loading

Clear cache, disable extensions, check connection

Price lag

Refresh page, check network status

What is Markets by Kinetiq?

24/7 perpetual futures platform for equity, index, currency, commodity trading

Is KYC required?

No. Connect wallet and trade immediately

Do I need a w allet to sign up?

Not required. Users may sign up with email

Which wallets work?

Any Ethereum-compatible (MetaMask, Rabby, etc.)

Perpetuals vs spot?

Perpetuals offer leverage, no expiry, funding rates

How does leverage work?

Borrow capital to amplify position. 10x = $1k controls $10k

What are funding rates?

Periodic payments between longs/shorts

How to avoid liquidation?

Lower leverage, stop-losses, margin buffer

Trading hours?

24/7/365

How are fees calculated?

Maker/taker type + volume tier. See Fees & costs

Hidden fees?

No. All transparent

Mark price source?

Oracle + EMA smoothing. See Oracle prices & data sources

Oracle provider?

Kaiko institutional-grade

API available?

Yes, REST + WebSocket